Enter your keyword

Policies

Policies

1. WHAT TO BRING:

For Provide First Aid you must bring along the Certificate of Completion from the pre-course online workbook, or the equivalent hard copy Workbook and Answer Sheet. You need to complete the pre-course workbook before the practical class for a Statement of Attainment to be issued on the day. In the unusual circumstance that you cannot complete the workbook prior to the class, please discuss with your instructor prior to attendance.

Wear comfortable, modest clothing as a considerable amount of time is spent on the floor practising CPR. Also bring a pen and paper for taking notes. Tea and coffee is available. Please bring your own food as we only have two short 15min breaks during the day to enable you to leave on time.

Please bring your sense of humour too!

2. SUPPORT SERVICES:

Please discuss any language, literacy or numeracy issues with the us prior to attending. This will enable the instructor to organise appropriate support facilities, for example we can arrange to conduct assessments orally rather than in the written form, or extra tuition, as appropriate.

3. HEALTH ISSUES:

Please discuss with the instructor prior to attending, any health issues which may affect your training and assessment. Practising of CPR is usually done on the floor using training manikins.

4. ACCESS AND EQUITY:

We do not discriminate against any individual on the basis of race, colour, sex, or religion. All students are treated equally. Our instructors will assist and support students where appropriate, especially those students with language, literacy, or physical disabilities, so long as the nature of the disability does not preclude them from completing the training and assessment.

5. CURRENCY:

It is a generally accepted industry standard that a First Aid statement of attainment issued at course completion is valid for 3 years and a CPR statement of attainment is valid for 12 months. The  Australian Resuscitation Council recommends CPR refresher training is completed at least every 12 months.

6. COURSE DESCRIPTION:

The course runs in a classroom-type face to face trainer led environment. You’ll have plenty of opportunity to ask questions, and practise simulated first aid during the scenarios, and also whilst practising CPR. Assessment involves demonstration of CPR techniques on a manikin; 20 MCQ theory questions; and a variety of scenarios of first aid situations.

If you are unsuccessful in the assessment, the instructor will provide further training at the end of the day, and re-assess you on the day. If you are still unsuccessful you can make arrangement to attend another session, and you’ll be able to re do the assessment at no extra cost [maximum 2 attempts, otherwise an additional fee will be charged for the instructor’s time].

7. OUTCOME:

Upon successful completion of the course you’ll be provided with an industry recognised Statement of Attainment for the competency units.

8. PRIVACY POLICY:

Assurance First Aid and ABC Licence Training Pty Ltd are committed to protecting your privacy. Your information will only be kept for auditing processes, and to inform you of issues relating directly to the courses you have undertaken. No information will be supplied to third parties without your written permission.

9. STATEMENT OF ATTAINMENT:

The Provide First Aid course uses 3 of the competency units from the Health 07 National Training Package. A Statement of Attainment will be issued for the units upon your completing the training and assessment.

Units of Competency from the Health Training Package

HLTAID001                   Provide cardiopulmonary resuscitation

HLTAID002                   Provide basic emergency life support

HLTAID003                   Provide first aid

The CPR course uses the competency units from the Health 07 National Training Package.

A Statement of Attainment will be issued for the units upon your completing the training and assessment.

Units of Competency from the Health Training Package

HLTAID001                   Provide cardiopulmonary resuscitation

10. UNIQUE STUDENT IDENTIFIER (USI):

From 1st January, 2015 you must have a USI to receive a Statement of Attainment for any Nationally Recognised Training – this includes all first aid courses and LVR courses. Your trainer is prohibited by law from  issuing a Statement of Attainment unless you have a USI. You may participate in the course but you will not be able to get your Statement of Attainment until you have provided your USI.

Getting a USI is a quick and easy one-off process: Visit USI.gov.au and click on ‘Create a USI’.  You will need to have your Medicare Card, Driver’s Licence or other  form of acceptable for identification. Please call us if you need assistance. 

11. REFUND POLICY:

In the event that you cannot attend the course, refunds are not available, however given at least 24 hours notice your booking and payment is transferable to another date or person (max 3 transfers). In the event that a course is cancelled by us for any reason, you have the option of transferring to another course, or a full refund.

12. COMPLAINT PROCEDURE:

If any problems are experienced during the course, please talk to the instructor first. If the instructor is unable to solve the problem to your satisfaction you can escalate it to the CEO of ABC Licence Training by emailing abclicences@bigpond.com or via P.O. Box 106, Mapleton, QLD 4560. The CEO acts as an independent reviewer when receiving a complaint and will provide a written response to you within 7 days.

13. RECOGNITION OF PRIOR LEARNING (RPL):

RPL is available on a case by case basis. Please speak with the instructor prior to booking and discuss your situation. You would need to show suitable evidence of past learning, such as a current nursing or medical qualification, or a recent certificate from a recognized RTO etc. In all cases the theory assessment and CPR assessment must be undertaken, regardless of any previous experience and qualifications.

14. FLEXIBLE LEARNING:

Flexible learning has been built into the course, with the programme involving a pre‑course workbook.  This allows you to complete the Provide First Aid course via a one day practical in-class session with us. The pre-course workbook is usually completed online (a hard copy alternative is available). You cannot attend the practical class unless you have completed the pre-course workbook. This does not apply to the CPR course.

15. CONDUCT & SAFETY:

Acceptable behaviour and standard of dress is required. You will be practising bandaging etc on fellow students, and you must at all times adhere to the instructors directions. Unacceptable and/or dangerous behaviour which causes risk to yourself and/or others will cause your removal from the course without refund.

If you have a medical need to bring an adrenaline autoinjector to class, it must not be displayed or used for any purpose other than a medical emergency.

16. PRIVACY(DETAILS):

Your privacy is very important to us. Accordingly, we have developed this Policy in order for you to understand how we collect, use, communicate and disclose and make use of personal information. The following outlines our privacy policy.

Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.

  • We will collect and use of personal information solely with the objective of fulfilling those purposes specified by us and for other compatible purposes, unless we obtain the consent of the individual concerned or as required by law.
  • We will only retain personal information as long as necessary for the fulfillment of those purposes.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by reasonable security safeguards against loss or theft, as well as unauthorised access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.