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Fees & Refunds

Public Courses

No refunds are available for cancellations less than 7 days prior to training.

Cancellations, where more than 7 days’ notice has been provided, will receive a refund of course fees less a $35.00 processing fee.

A 25% rebooking fee will automatically be charged in the following situations.

  1. You cancel or reschedule your training for whatever reason with less than 48 hours notice
  2. You fail to attend your scheduled training
  3. You attend your scheduled training but have not done the pre-course work
  4. You reschedule your training more than once giving 48 hours notice

In the event that Assurance training & Sales is unable to provide the detailed training, you will be offered an alternative date with no penalty or a full refund of your course fees. Although we are required to provide this information to you, it is extremely rare that we would ever cancel your course.

Workplace / Onsite Training

Prices for workplace/on-site training are based on the number of participants detailed at the time of booking. The final cost will be dependant on the number of participants who undertake training on the day. A minimum cost applies to all workplace/on-site training should the number of participants fall below our minimum participant number of 10.

No fees apply to cancellations of workplace/on-site training more than 7 days prior to training. Cancellation of training within 7 days of training (but not less than 48 hours prior to training) will attract a $200.00 cancellation fee. Cancellation of training within 48 hours will incur a cancellation fee of $400.00

Cancellation of training on the day of training will be entitled to no refund.

Please ensure you contact us to requote should your participant numbers change.

Late Arrivals

Unfortunately, if you arrive late for whatever reason, you will be unable to attend the training session. A 25% rebooking fee will be required to book an alternative date. This applies to both public and workplace/on-site training courses. Please arrive at least 15 minutes prior to the start time of your selected course.

First Aid products may be returned for a store credit if undamaged and unopened, and in saleable condition. Store credits will remained valid for 6 months and may only be used for first aid products.