Fees & Refunds
No refunds are available for cancellations less than 7 days prior to training. You may reschedule with no charge if 48 hours notice is provided.
Cancellations, where more than 7 days’ notice has been provided, will receive a refund of course fees less a $35.00 processing fee.
A 25% rebooking fee will automatically be charged in the following situations.
- You cancel or reschedule your training for whatever reason with less than 48 hours notice
- You fail to attend your scheduled training
- You attend your scheduled training but have not done the pre-course work
- You reschedule your training more than once giving 48 hours notice
- Proof of illness supported by a medical certificate covering the day of training will allow us to waive any fees
In the event that Assurance training & Sales is unable to provide the detailed training, you will be offered an alternative date with no penalty or a full refund of your course fees. Although we are required to provide this information to you, it is extremely rare that we would ever cancel your course.
Unfortunately, if you arrive late for whatever reason, you will be unable to attend the training session. A 25% rebooking fee will be required to book an alternative date. This applies to both public and workplace/on-site training courses. Please arrive at least 15 minutes prior to the start time of your selected course.
First Aid products may be returned for a store credit if undamaged and unopened, and in saleable condition. Store credits will remained valid for 6 months and may only be used for first aid products.
Products & Services
Returns and Refund Policy
Assurance Training & Sales will provide refunds under the following circumstances.
The item is damaged or faulty on delivery
The item is different from the description shown on this website
The item is different from a sample you have been provided or shown in-store
Requests for refund or replacement of goods must be provided to Assurance Training & Sales in writing outlining the reason for refund/replacement no longer than five (5) working days after receipt of goods. Requests made after this time will not be considered. Freight costs incurred for the return of items as detailed above will be covered by Assurance Training and Sales.
Items must be returned in original condition or full payment of the items will be required. Refunds will be made by Direct Debit (EFT) to a bank account nominated by you within fourteen (14) days of refund approval by Assurance Training & Sales. A request for credit may be approved in the form of an on-line coupon which may be used to purchase further items from our store.
Assurance Training & Sales will not accept requests for refunds or replacements for any one (1) or more of the following reasons.
You change your mind for whatever reason and no longer want the goods
You choose the wrong size, colour or style-exchange will be available on unopened undamaged products.
You cause the damage or fault
You find the product cheaper elsewhere
You can no longer afford the goods