Terms and Conditions
Fees & Refunds: Courses and Training
Assurance Training & Sales do not offer refunds. Store credit for the same product will be offered. This credit will be valid for 6 months.
Students can reschedule up to three times. Reschedules beyond this will incur $35.00 admin fee per reschedule.
Unfortunately, if you arrive late for whatever reason, you will be unable to attend the training session. A store credit maybe available, depending upon the circumstances. This applies to both public and workplace/on-site training courses. Please arrive at least 15 minutes prior to the start time of your selected course.
Please note that first aid competency standards do require a level of physical ability to meet the evidence requirements for assessment. These standards relate to the level of performance required to provide resuscitation and respond to an emergency situation where there may be a risk to life. You will be required to undertake activities on the floor. This includes performing two minutes of uninterrupted CPR on an adult and baby CPR manikin.
Due to the potential risk to health and safety where a nominated first aider, or worker with duty of care, does not have the ability to perform resuscitation and/or first aid to the performance standard it is not appropriate to issue a statement of attainment to students who are physically unable to meet the assessment requirements.
In cases where a student has attended a resuscitation or first aid course but is unable to meet the full requirements of the competency, we may wish to provide that student with a certificate of attendance, or similar, as an indication of their participation in the course.
If you feel that you have any current health issues which would prevent you from undertaking such activities, you must contact us prior to your course to discuss the options available to you.
Certificate Issuing Policy
For certification in your chosen course, you are required to attend 100% of your training and successfully demonstrate competence in all assessment activities. An A4 colour certificate (PDF) will be emailed to you following successful completion. You will also receive a plastic wallet card certificate detailing the training you have completed. This may take up to 10 days to receive. Please allow this time before contacting us to follow up. Should you require a printed copy of your certificate a $5.00 fee is applicable. This will be an exact copy of the certificate you receive by email.
Enrolment in this training requires participants to provide details on any learning or physical difficulties which may impact on their training outcomes. This may include any language, literacy or numeracy issues. If you believe that you require any educational support, please speak with us prior to training. If this information is not disclosed prior to your course, we may ask you to reschedule at a time where further support may be provided.
Refund policy for physical goods
Assurance Training & Sales will provide refunds under the following circumstances:
The item is damaged or faulty on delivery
The item is different from the description shown on this website
The item is different from a sample you have been provided or shown in-store
Requests for refund or replacement of goods must be provided to Assurance Training & Sales in writing outlining the reason for refund/replacement no longer than five (5) working days after receipt of goods. Requests made after this time will not be considered. Freight costs incurred for the return of items as detailed above will be covered by Assurance Training and Sales.
Items must be returned in original condition or full payment of the items will be required. Refunds will be made by Direct Debit (EFT) to a bank account nominated by you within fourteen (14) days of refund approval by Assurance Training & Sales. A request for credit may be approved in the form of an on-line coupon which may be used to purchase further items from our store.
Assurance Training & Sales will not accept requests for refunds or replacements for any one (1) or more of the following reasons.
You change your mind for whatever reason and no longer want the goods
You choose the wrong size, colour or style
You cause the damage or fault
You find the product cheaper elsewhere
You can no longer afford the goods